🔄 Return & Refund Policy

At LightFrame, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before placing an order.

📦 Returns & Exchanges

Since most of our products are customized or made-to-order, we generally do not accept returns or exchanges for:

• Change of mind
• Wrong size, design, or quantity selected during checkout
• Duplicate or accidental orders
• Compatibility issues with décor or wall space
• Customized or personalized products

We kindly request you to review your order carefully before confirming your purchase.

⚠️ Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, we will gladly help resolve the issue.

Please contact us within 48 hours of delivery and provide:

• Your order number
• Clear photos of the product
• Clear photos of the packaging

After verification, we may offer:

• A free replacement, or
• A full refund (if replacement is unavailable)

📮 Packaging Damage

If the package appears heavily damaged during delivery, we recommend refusing the package and informing the courier immediately.

If a visibly damaged package is accepted, replacement or refund eligibility may be limited.

💳 Refund Processing

Approved refunds will be:

• Issued to the original payment method
• Processed within 5–10 business days depending on your bank or payment provider

Please note:

• Shipping charges are non-refundable unless the issue was caused by us

❌ Order Cancellations

Orders may be canceled within 12 hours of placement.

Once production or shipping has started, cancellation requests cannot be accepted.